Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jl88 ("we", "us", "our") collects, processes, uses, stores, and protects personal data in connection with the operation of the jl88 online betting and casino platform, accessible at jl88.lat ("Platform").

jl88 is committed to protecting the privacy of its users and handling personal data with transparency and responsibility. By registering on or continuing to use the jl88 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the jl88 Terms & Conditions, which govern your use of the Platform as a whole. Where there is any conflict between this Policy and the Terms & Conditions on matters of personal data, this Policy shall take precedence.

2. Data Controller

For the purposes of applicable data protection law, jl88 is the data controller in respect of personal data collected through the Platform. jl88 determines the purposes and means of processing your personal data. Questions or requests relating to this Policy or your personal data should be directed to the jl88 Data Protection team via the contact details provided in Section 15.

3. Personal Data We Collect

3.1 Registration Data

When you create a jl88 account, we collect: your chosen username, mobile phone number (used as primary identifier on the Platform), email address (where provided), date of birth (for age verification), and preferred language.

3.2 Identity Verification Data

To comply with our obligations relating to responsible gaming and anti-money laundering, jl88 may request identity verification documents including: a copy of your national identity card (CNIC), passport, or other government-issued ID; a selfie photograph for facial verification; and proof of address documentation. This data is processed through our approved identity verification partners and is not stored indefinitely on jl88 servers once verification is complete.

3.3 Transaction Data

jl88 records all financial transactions on the Platform, including: deposit amounts, dates, and payment method references; withdrawal requests and processing records; bet placement history including stakes, selections, odds, and settlement outcomes; bonus credits and wagering activity; and account balance history.

3.4 Technical Data

When you access the jl88 Platform, we automatically collect certain technical information including: IP address, device type and model, operating system and version, browser type and version, session duration and navigation path, and geolocation data (at country and city level). This data is collected via cookies and similar technologies described in Section 8.

3.5 Communications Data

When you contact jl88 support via live chat, email, or support ticket, we retain records of those communications, including the content of messages, timestamps, and the identity of the support agent involved. These records are used for quality assurance, dispute resolution, and training purposes.

4. How We Use Your Personal Data

jl88 uses your personal data for the following purposes:

• Account management: creating and maintaining your jl88 account, verifying your identity and age, processing deposits and withdrawals, and providing access to Platform features.
• Service delivery: processing bets, settling gaming outcomes, crediting and tracking bonuses, and providing access to live casino, slots, and cricket betting markets.
• Responsible gaming: monitoring account activity to identify potentially problematic gambling patterns, enforcing self-exclusion requests, and applying deposit and loss limits where set.
• Fraud prevention and security: detecting and investigating suspicious account activity, duplicate account registrations, payment fraud, and any conduct that may breach our Terms & Conditions.
• Legal and regulatory compliance: maintaining transaction records as required by applicable anti-money laundering, counter-terrorism financing, and age verification obligations.
• Customer support: responding to queries, resolving disputes, and maintaining records of support interactions.
• Marketing: sending promotional communications about jl88 offers, new features, PSL betting promotions, and bonus opportunities — where you have given consent or where we have a legitimate interest and you have not opted out.
• Platform improvement: analysing usage patterns, crash reports, and user feedback to improve Platform performance and user experience.

5. Legal Basis for Processing

jl88 processes your personal data on the following legal bases:

• Contractual necessity: processing required to provide the services you have registered for, including account management and transaction processing.
• Legal obligation: processing required to comply with applicable law, including identity verification, anti-money laundering records, and age verification.
• Legitimate interests: processing for fraud prevention, platform security, and improving Platform services, where your interests do not override ours.
• Consent: processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Third Parties

jl88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

• Payment processors: transaction data is shared with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, and USDT network processors as necessary to complete deposits and withdrawals.
• Identity verification providers: identity documents and selfie photographs are processed by approved KYC (Know Your Customer) service providers for age and identity verification.
• Fraud prevention services: device fingerprints, IP addresses, and behavioural signals may be shared with anti-fraud service providers to detect and prevent fraudulent activity.
• Game software providers: certain game providers (e.g., Evolution Gaming, Pragmatic Play) may receive session data necessary to operate live casino and slot games within the Platform.
• Legal authorities: jl88 will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law or valid legal process.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of jl88's business assets, user personal data may be transferred to the acquiring entity subject to equivalent privacy protections.

All third parties who process personal data on behalf of jl88 are bound by data processing agreements requiring them to maintain appropriate security standards and to use data only for the specified purpose.

7. Payment Data & Financial Security

jl88 does not store full payment credentials — such as JazzCash wallet passwords, bank account login details, or USDT private keys — on its servers. Payment transactions are processed through encrypted, tokenised connections to our payment service providers. Transaction reference numbers and amounts are retained as part of your account transaction history for record-keeping and dispute resolution purposes.

If you deposit via JazzCash or Easypaisa, your mobile number is used as the payment reference identifier. This number is stored as part of your account record and is used to process future transactions to the same number. You may update or remove stored payment references by contacting jl88 support.

8. Cookies and Tracking Technologies

jl88 uses the following categories of cookies and similar technologies on the Platform:

• Essential cookies: required for the Platform to function, including session authentication, CSRF protection, and load balancing. These cannot be disabled without breaking core functionality.
• Functional cookies: remember your preferences such as language, odds format, and remembered login details (if you elect to use this feature).
• Analytical cookies: collect aggregated, anonymised data on how users navigate the Platform to help us identify and fix usability issues and improve page performance.
• Marketing cookies: used with your consent to track the effectiveness of promotional campaigns and deliver relevant bonus notifications. You can withdraw consent at any time via browser settings.

You can manage cookie preferences through your browser settings. Note that disabling essential or functional cookies may impair your experience on jl88.

9. Data Retention

jl88 retains personal data for as long as your account remains active and for a period of no less than five (5) years following account closure, in order to satisfy legal record-keeping obligations relating to financial transactions, responsible gaming documentation, and anti-money laundering requirements.

Identity verification documents are retained for the minimum period required by applicable law and then securely deleted. Communications records (live chat and support ticket transcripts) are retained for three (3) years following the relevant interaction.

Technical data such as IP addresses and session logs are retained for up to twelve (12) months for fraud prevention and security purposes, after which they are anonymised or deleted.

10. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by jl88:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may request correction of inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jl88's legal record-keeping obligations which may require retention notwithstanding a deletion request.
• Right to restriction: you may request that we limit the processing of your data in certain circumstances.
• Right to portability: you may request a machine-readable copy of personal data you have provided to jl88.
• Right to object: you may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact the jl88 Data Protection team using the contact details in Section 15. jl88 will respond to verified requests within thirty (30) days. Identity verification may be required before we can action a request.

11. Data Security

jl88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jl88 servers
• AES-256 encryption for sensitive data stored at rest
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Multi-factor authentication for all internal systems that process personal data
• Regular penetration testing and security audits conducted by independent third parties
• Incident response procedures for detecting, reporting, and managing data security breaches

Despite these measures, no data transmission over the internet is entirely secure. jl88 cannot guarantee absolute security of your data. You are responsible for keeping your jl88 login credentials confidential.

12. Children's Privacy

The jl88 Platform is strictly for adults aged 18 years and over. jl88 does not knowingly collect personal data from individuals under 18. If we become aware that a registered account is held by an individual under 18, the account will be immediately terminated and all associated data securely deleted (subject to any legal retention obligations). If you believe a minor has registered on jl88, please contact us immediately at the details in Section 15.

13. International Data Transfers

jl88 operates internationally and your personal data may be transferred to, and processed in, countries outside your country of residence. Where such transfers occur, jl88 ensures that appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities, to protect your personal data to an equivalent standard to that required in your home jurisdiction.

14. Changes to This Policy

jl88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform operations. Where material changes are made, registered users will be notified via the email address associated with their account or via an in-platform notification. The "Last updated" date at the top of this Policy will reflect the date of the most recent revision. Continued use of the Platform following notification of changes constitutes acceptance of the updated Policy.

15. Contact & Data Requests

For any queries, concerns, or requests relating to this Privacy Policy or your personal data, please contact jl88 through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 within the Platform (log in to access)
• Support Ticket: Submit via your account dashboard

jl88 is committed to resolving privacy concerns promptly. If you are unsatisfied with our response, you may have the right to lodge a complaint with a relevant data protection authority in your jurisdiction.